Shipment policy

As soon as Step by Step receives the payment, the order is confirmed and the shipment is executed within 2 working days.

The product is delivered at the address indicated by the Customer.

At any time, Step by Step can verify the Customer’s address.

Shipping costs are at Customer’s charge and are indicated at the completion of the order procedure.

In order for the shipment to be successful, the Customer is required to provide the phone number to be contacted for support, where necessary.

Step by Step can deny an order in such cases not limited to the following examples: customer’s personal data not true, products not available, etc. In case of order refusal, the Customer is refunded.

Where?

Step by Step delivers with the BRT and DHL couriers, to the locations reported in the following table.

Step by Step apologizes for not delivering products to mail boxes and APO/FPO addresses (US base).

Shipping Costs

Italy*: Free shipping from € 90,00.

Taxes

VAT is included in the product price.

Europe

DDP (Delivery Duty Paid) shipment is in the European Union.

World

DDU (Delivery Duty Unpaid) shipment is used in all other countries.

Customer is responsible for payment of any local taxes of importation.

Delivery time

Shipments are processed from Monday to Friday, 8.00 am -12.00 pm.

Orders issued during the weekend are processed next Monday morning.

Deliveries are not performed during National holidays.

Italy: the estimated time is 2-4 working days. Due to special events the delivery may take longer.

Europe: the estimated time is 3-6 working days. Due to special events the delivery may take longer.

Shipment tracking

When the order is shipped, Customer receives an e-mail from the Courier, specifying the tracking number to monitor the shipment.

There are 3 ways to monitor the order delivery:

Using the e-mail sent by the Courier: click on "Tracking".

Using the Courier website: enter the ID code, provided by the Courier with the e-mail, in the section "Tracking your shipment"

Using Step by Step Account: access section "My Account" on Step by Step website, then section "Last Orders". Look at the details of the order you need to track.

Delivery policy

Items are usually delivered from Monday to Friday, over the whole day, to street level, unless an additional service has been added to the shipment, which entails delivery at a given time, or according to given specifications.

Whether the addressee is absent at the time of delivery the courier will leave a delivery attempt notice to be used by the Customer to get in contact directly with the Courier.

Note: a second delivery attempt will be done by the Courier the day after at the same time of the first attempt. After 2 days, form the first delivery attempt, in case of missed pick-up of the order by the Customer, the Courier will initiate the return procedure.

The return costs will be charged to the Customer. In this event the Customer will not be refunded of the order price.

Lost orders

Whether the order is not delivered within 1 week from the receiving of the confirmation e-mail from the Courier, please notify us via an e-mail to customerservice@stepbystepshop.com or filling in the form in the section "After-sales service".